Clear answers to help you better understand our products, processes, and policies.
Every order is carefully checked, packed, and handled personally by our team. We aim to provide a smooth experience from order confirmation through dispatch.
In-stock orders placed before 2:00 PM Monday to Friday are dispatched on the same business day. Orders placed after 2:00 PM, on weekends, or public holidays will be dispatched on the next business day.
Yes. Some custom 3D printed cases and personalised products are made to order. These items may require an additional 1–2 business days before dispatch.
Turnaround times may vary depending on the product and custom requirements. For estimated production times, you can check our updates or contact our team directly.
Yes. Our team is available to assist with product enquiries, order updates, and general questions. We are committed to providing friendly and personalised support.
You can contact Aura Labs through email or WhatsApp. Our team will be happy to assist you with any questions or enquiries.
